When you can sign in
Use the signed-in support flow for account-specific, marketplace, transaction, contract, booking, or financial help. This preserves the account and marketplace context needed to review the request.
When you cannot access your account
Use the limited pre-auth support route for account-access or general enquiries. Verify the email address requested by that flow.
Anonymous support does not accept attachments or financial disputes. Sign in before submitting a transaction-specific or financial concern.